Customer Service

 

SHIPPING INFORMATION

When do I pay for shipping?

Standard shipping is USPS Priority (2-3 business days) and will be added at check out.

Shipping rates for continental US

From $1-$49 purchase      $5.99 shipping

From $50-$99 purchase   $9.99 shipping

More than $100                 Free Shipping

Shipping Carrier

All orders totaling $100.00 or over will be shipped at no charge via UPS ground.

Next Day Air

All UPS Next Day Air charges are approximately $25.00 and they will be calculated at shipping time and the shipping charges will be reflected on your sales receipt.

Special States Shipping

*All orders shipped to Hawaii and Alaska, are subject to an additional $5.00 charge.

Items Out of stock

Items out of stock will be reimbursed to you credit card and we will send an email witj the details of the item out of stock.

Track Shipments  ( are all packages going to have tracking or are we offering a cheap ground option no tracking?)

 

RETURN POLICY

If needed, how do I Return & Exchange Items?

At Terra Natural Designs we want you to be 100% satisfied with your purchase. We will gladly accept the return or exchange of unworn, unwashed or defective items, within 21 days from your date of order. If you are not satisfied, you may return your items for a full refund or exchange, less shipping charges and a 10% re-stocking fee.

Exchanges are shipped by UPS ground or USPS. Shipping charges on all returns and exchanges are the responsibility of the customer. If you are returning an item because it was received damaged, defective or not the correct item purchased, Terra Natural Designs will reimburse the return shipping charges.

Please send original sales receipt with return shipment. Return/Exchange packages must be shipped pre-paid, preferably United Parcel Service (UPS). Your card will be promptly credited (less the initial shipping charges, unless damaged), and a return credit receipt will be mailed to your shipping address (Return merchandise after  21 days of receipt of purchase or  without sales receipt will only be given current store price credit, less the $10.00 ($10.00 or 10% previously stated) re-stocking fee ).

To return or exchange an item, please follow these simple steps:

1. Repack the gift in its original packaging, if possible, with the original receipt and message.

2. Include your order number in the following return shipping address:

Terra Natural Designs

Attn: Returns Department

(Your order number)

123 Main Street Suite #2

Fairfield, IA 52556

 

 

CARE GUIDE

 

Seeds

Terra’s seeds are the most durable seeds in the Amazon. They are harvested in a way that makes them water resistant and extremely durable. To protect its longevity, we recommend that you avoid overexposing this bio jewelry to soap or other chemicals.

Metal Findings

Some pieces are designed with silver and gold.  Try to avoid spraying perfume or hair products when you are wearing your jewelry to prevent chemical reactions that could make the metals loose their shine.

Crystals

All crystals in our pieces are Svarowsky Crystals. Please be careful not to drop these pieces as the crystals might break on impact with hard surfaces.